Shipping

$9.95 shipping Australia wide!

We offer Registered Post (ie tracking, signature & insurance) delivery for all orders within Australia for just $9.95. We also offer Regular Parcel Post (ie tracking & signature) delivery for all orders within Australia for just $7.95. Please note that unfortunateley the Regular Parcel Post option does not insure your parcel against loss or damage by Australia Post.

Delivery of international orders is via Registered Post (ie tracking, signature & insurance) at the following rates:

- USA - $23.00

- Canada - $19.00

- New Zealand - $17.90

- Hong Kong - $20.50

- Rest of the world - $23.00

Postage costs will be added to your order on check out.

Get it FAST with Express Post (Registered)!

We also offer next day delivery with Express Post (Registered) within AUSTRALIA ONLY. This service is guaranteed next day delivery by Australia Post to most areas in Australia (if you require your order urgently and are located outside a metropolitan area, please check with Australia Post if your area is guaranteed next day delivery) and includes tracking, signature & insurance.  The cost for this service is $14.95 and is added on check out.

Orders must be made by 12pm (on a business day) in order to be posted the same day. Orders received after 12pm will be posted the next business day.

Select the Express Post (Registered) option when checking out.

Insuring your order for loss or damage

Please be aware that your parcel will only be insured for loss and / or damage by Australia Post if you select either the "Express Post Registered" or "Registered Post" shipping options. If you select the "Regular Parcel Post" option, unfortunately we are unable to insure your order against loss and / or damage by Australia Post. We strongly recommend the "Express Post Registered" or "Registered Post" shipping options to ensure your order is fully insured.

Delivery times

Your order will be shipped within 5 business days (choose Express Postage for a much faster service - refer above). Fletcher & Grace uses the Australia Post service for all deliveries within Australia and internationally. Within Australia, orders will usually arrive within 2-3 working days of shipping in Metro areas. Delivery times to other areas vary widely, but usually take 3-4 working days.

International delivery times vary widely but are usually approximately 10 working days.

Product availability

Occasionally a product may be unavailable. We will indicate on our website items which are currently sold out and when they will become available. PRE ORDER to ensure you are first to receive an item when it becomes available. To PRE ORDER, simply order the item online as usual. We will notify you by email when your PRE ORDER has been received and will let you know again when your order has been shipped. Your credit card will only be debited once your order is ready to be delivered. Paypal payments are made at the time of order.

 

 

No hassle returns & exchanges

We are happy to exchange or provide a credit for any items in the range (except earrings which are pin back earrings*) which are not just right. Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt.

* Pin back earrings are any earrings which are NOT clip ons ie any earring which is worn through the ear, such as pin back earrings or hook earrings.

A full refund will be offered if any item is faulty or damaged on receipt, provided we are notified within 7 days.

Fletcher & Grace is also available in retail stores nationally.This online policy applies only to products purchased directly from the Fletcher & Grace online store. If you wish to return a product purchased from a retail store, you will need to return to that store.

Conditions of return for online purchases

To return an item (except pin back earrings) for a credit or exchange:

  • Simply post the item back to us within 7 days of receipt via Registered Post*
  • Ensure the item is in its original packaging / bubble wrapping / tissue paper to ensure no damage on the return journey**
  • Include a copy of your receipt in the package
  • Indicate on the receipt whether you would like to exchange the item for something else or receive a credit for the item

* Items not sent back within 7 days of receipt will not be eligible for exchange or credit.

** items which are damaged when received by Fletcher & Grace will not be eligible for exchange or credit.  

Post items to: po box 97, Balgowlah NSW 2093

Once we receive the item, we will email you a coupon code to the value of the returned item to use in our online store.

Please note, if you decide to return an item, we do not pay for return postage fees. Normal postage fees will apply to any new / additional orders placed.

Care and handling

The delicate design of the jewellery means that items need to be handled with care. In addition, as the jewellery is costume, we recommend that the jewellery be kept away from moisture, perfume and chemicals in order to retain its lustre.  Fletcher & Grace will not be responsible for damage to goods after delivery.

Plating, colours & sizes

We have made every effort to ensure the product colours shown on the Fletcher & Grace website are as close as possible to actual colours, however, some computer screens may show slight variations. None of our images have been digitally enhanced. Measurements shown are approximations and may vary slightly.

Privacy policy

Your privacy is important to us. We will never share your personal contact details. You may also be interested to know that we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect online.